FAQ

Where can I buy tickets?
Tickets are available from Ticketmaster.

Why is there a service charge on top of the ticket price?
The ticket sellers for this event are Ticketmaster and there is a 12.5% service charge to facilitate bookings for this event.  The price displayed on the Ticketmaster landing page is inclusive of this charge.  On the second page of the booking process you will be able to see a breakdown of Face Value, Service Charge and Facility Fee (if any) so that you can make an informed decision before choosing to proceed with your transaction.   More information about this service charge can be found here.

Can I buy a ticket on the day?  
Yes, you can purchase tickets online at Ticketmaster.  Last entry is at 8:45pm.

Are tickets available on the door? 
No, tickets are only available for purchase online at Ticketmaster. Last entry is 8:45pm.

What does a VIP ticket include?
Fastrack entry, exclusive VIP bar and food stalls, seating, dedicated VIP toilets and a VIP festival lanyard.

Do I get a chair if I book a VIP ticket?
Seating will be available within VIP however we can’t guarantee you will have a view of the stage. All seating will be first come, first served.

Can I upgrade my standard tickets?
Yes. Contact Ticketmaster to upgrade to VIP.

Can I buy tickets as a gift?
Yes you can.  Purchase your tickets as normal and then create a personalised gift receipt using Ticketmaster’s online designer.

Where do I collect my ticket from? 
Creation Day Festival is an e-ticketed event so you should have received your e-ticket via email. There will not be a box office at the event.

My e-ticket hasn’t arrived, what do I do? 
Creation Day Festival is an e-ticketed event, no tickets will be posted to you. If your ticket hasn’t arrived contact Ticketmaster and they will be able to assist you.

Can you scan my ticket from my phone? 
Yes, all tickets will be scanned. please have you ticket ready for scanning as you approach the gate.

Is the venue accessible?
Yes. Please see our Accessibility section for more information.

I need accessible seating, can my whole party come onto the stand with me? 
You can have one companion with you on the access platform, the rest of your party will be in the main arena. Please see our Accessibility section for more information.

Does my companion get a free ticket?  
Free Essential Companion tickets are only available to customers that require them. Customers who have requested accessible tickets must submit proof of their eligibility to Ticketmaster. Please see our Accessibility section for more information.

Can I get a refund if I can’t come? 
We can only offer refunds or exchanges if an event has been cancelled, rescheduled or if the headline act changes.  Visit Ticketmaster for more information regarding refunds and exchanges

What happens if the event is cancelled or postponed?
If the festival is rescheduled, you will receive an email to let you know your options and if the event is cancelled, refunds will be processed automatically by Ticketmaster and an email will be sent to let you know it’s been done and when to expect the money in your account.

What happens if it rains?
We can never control the great British weather so please dress appropriately for the event.

In the case of extreme weather, the event may be cancelled. Ticketmaster will notify all ticket holders directly. You will be able to keep up to date with all the Creation Day Festival news via our social media channels.

See our guide on staying safe no matter what the weather.

What time is the festival?
Gates open at 12noon on Saturday and 11.30am on Sunday. The festival will finish at 11pm with last entry permitted at 8.45pm. See the Line Up for more information.

How do I get to the festival? 
See our Location & Travel section.

Can I leave and come back into the event? 
No, there will not be any re-entry permitted at the event.

What security do you have in place?
Creation Day endeavour to provide a safe and enjoyable environment for all attending.  We plan the event closely with police and security services and bag searches will take place before admittance. We will do as much as we can to keep you safe.  Here are some additional measures you can take to assist us:

  • Adhere to the conditions of entry
  • Leave unnecessary valuables at home.
  • Beware of pickpockets and keep any valuables in a money belt or bum bag instead of pockets or a rucksack.

Will there be bag searches? 
For everyone’s safety, we will be conducting bag searches. Bags larger than A4 size (8.27″x11.69″) and rucksacks will not be permitted inside the event.

Will there be sniffer dogs?
Creation Day operate a zero tolerance policy on drugs and pyschoactive substances (formerly known as ‘legal highs’). Entry will be refused for those attempting to enter the event with such substances and they may be reported to the police and be liable to prosecution.

Is there a cloakroom or lockers? 
No, please only bring what you can carry.

Will you have first aid? 
Yes. The first aid point will be located in the welfare area in Creation Village. If you require first aid please alert an event steward. See our information on First aid and welfare.

I’ve lost my child, what do I do? 
If you get separated from your child, alert a member of event staff immediately. You will be taken to the welfare area in Creation Village and a member of staff will remain with you. You will be asked to provide a description of your child.

If your child knows your name, we will ask you to come to the welfare area via the PA system. Alternatively, if your child has your phone number, we will attempt to contact you.

I’ve found an unaccompanied child, what do I do? 
If you find an unaccompanied child alert a member of event staff immediately.

Will there be Wi-Fi available on site?  
No. There will be no dedicated event Wi-Fi but the Wi-Fi signal in the area around the park has been boosted to allow for the increased volume of internet traffic. Don’t forget to share your photos from the event on social media using #CreationDayFestival.

Can I bring a chair or picnic blanket?  
No, chairs and picnic blankets won’t be permitted on site.

Can I bring an umbrella?
Umbrellas won’t be permitted into the event. Attendees are encouraged to wear suitable clothing and footwear for all weather conditions.

Can I bring my own food and drink? 
You will be permitted to bring a sealed soft drink under 500ml in a plastic bottle, as well as an empty reusable plastic bottle under 500ml. Water stations will be available on site for you to refill water bottles free of charge. You will not be permitted to bring food into the event site but there will be a wide range of food stalls open throughout the duration of the event catering for all tastes and requirements.

Can I smoke or vape? 
Yes. Please bring what you need for personal use as cigarettes and vapes will not be available to purchase during the event and re-entry is not permitted if you leave the site.

Please dispose of your cigarette butts responsibly, there will be ashtrays situated around the site.

Will there be gluten free, vegan and allergy-free food outlets? 
Yes. There will be a wide variety of food and drinks on offer catering for food intolerances and allergies. Check with individual vendors at the point of purchase if you have dietary requirements.

Can I buy Creation Day Festival merchandise?  
Yes, Creation Day merchandise will be available to purchase.

Can I pay with card while at Creation Day? 
Yes, card payment facilities will be available but please ensure you have some cash with you before you arrive as there are no cash machines within the festival site.

Can I bring medication to the event? 
Please bring any medication with you that you would normally take and make the rest of your party aware of any medical conditions or allergies you have. If your medication needs to be refrigerated or stored contact creationday@wolverhampton.gov.uk in advance to discuss your requirements.  All medication must be self-administered. Creation Day Festival accept no responsibility for administering medicine brought to the event. If you need medical assistance alert an event steward.

Can I bring a flag? 
No, flags are not permitted.

What items are banned from the event? 
• Aerosols over 250ml
• Air horns and megaphones
• Alcohol
• Animals (other than assistance dogs)
• Any goods for unauthorised trading/with unauthorised Creation Day Festival logos
• Any items which may reasonably be considered for use as a weapon – includes any item which may cause danger, offence or disruption to any other person
• Audio recorders
• Bags larger than A4 size (8.27″x11.69″) – no backpacks allowed
• Bicycles, skateboards, scooters, roller blades, personal motorised vehicles with the exception of Motability scooters
• Buggies and pushchairs
• Cameras, film or video equipment with lenses exceeding 6 inches
• Camping equipment
• Chairs – including stools and shooting sticks
• Disposable BBQs and cooking stoves
• Drones
• Drugs – including psychoactive substances (formerly known as ‘legal highs’)
• Firewood
• Fireworks or flares
• Food
• Gas canisters of any size (including nitrous oxide)
• Gazebos
• Glass
• Hi-Vis clothing
• Kites of any form
• Laser equipment or pens
• Metal bottles
• Paper lanterns
• Picnic blankets
• Umbrellas

Will there be a lost property point?  
Yes. The location of the lost property point will be updated closer to the event.

We will hold lost property for 30 days before donating items to charity (where appropriate)

Can I camp at the festival? 
This is a non-camping event. Creation Day Festival is not affiliated with any local hotels however there’s a huge range of hotels in Wolverhampton and the surrounding area.

Can I take photos / videos at the event?  
Yes. Photos and videos will be permitted for personal use only. Don’t forget to share your photos from the event on social media using #CreationDayFestival.

You will not be allowed to bring camera, film or video equipment with lenses over 6 inches. If you require a press pass, please email creationday@wolverhampton.gov.uk

Can I get a press pass?  
For all press/media enquiries, please email creationday@wolverhampton.gov.uk 

COVID-19 
For all information relating to Coronavirus, see our COVID-19  Section

I have a question that hasn’t been covered. Who do I contact?
For ticket enquiries please contact Ticketmaster here
For all other enquiries email the Creation Day Festival teamat creationday@wolverhampton.gov.uk and we will respond as soon as possible.