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Creation Day Festival is committed to equalities, diversity and social inclusion as set out in Wolverhampton Council’s Equality Action Plan and Strategy and aim to promote a culture of inclusion and accessibility for all.

The following will be in place for customers with access requirements:
• Accessible parking close to the arena
• Fast-track entry for access ticket-holders
• Accessible viewing platform
• Accessible toilets
• Free Essential Companion tickets (conditions apply)
• Lowered counters. Provisions will be made where lowered counters are not available.

Event accessibility
Creation Day is a two day festival in West Park, Wolverhampton. Whilst West Park is a beautifully landscaped green space with hard-standing pathways it should be noted that the majority of the festival will be located on grass terrain which may require care to negotiate depending on weather and ground conditions.

Creation Day Festival will be split into two main grass arenas. Creation Arena will hold the stage and audience, including the accessible viewing platform, a bar and toilets, while Creation Village will contain the VIP area, food and merchandise stalls, toilets, welfare, first aid, attractions and entertainment.

The viewing platform and disabled toilets are accessed from the disabled car park via pathways suitable for wheelchairs and mobility scooters.

A site map and information on the distances and surface conditions between accessible areas will be added to this page closer to the event.

Bookable access facilities and Essential Companion tickets
Accessible tickets for the viewing platform and car park can be purchased online from Ticketmaster. Start your booking and follow the instructions via the accessible icon.

Free Essential Companion tickets are available to customers who can provide proof of eligibility.

Accessible customers that are allocated a free Essential Companion ticket will receive a lanyard for their companion to enable them to swap the person who joins them on the viewing platform.

The viewing platform and disabled car park have limited capacity and spaces are allocated on a first-come, first-served basis. Once capacity for the viewing platform is reached you can still purchase accessible tickets and apply for a free Essential Companion ticket which will give you access to the fast-track entry gate and disabled toilets.

The VIP area is accessed and located on grass terrain which may require care to negotiate and/or be unsuitable for wheelchair and mobility scooters depending on weather and ground conditions.

You will need send supporting documents for accessible and Essential Companion tickets to Ticketmaster after you’ve made your booking. Your order may be cancelled if no supporting documentation is provided.

Visit Ticketmaster here to find out more about proof of eligibility and booking accessible tickets.

Arrival guide
The accessible car park is located a short distance from the accessible entrance on Bath Avenue, WV1 4EG. Tickets must be purchased from Ticketmaster in advance of the event. This car park has limited capacity and is available for Blue Badge holders only.  Spaces are allocated on a first-come, first-served basis.

For directions into the City of Wolverhampton by car and public transport visit our location and travel page.

Toilets
Accessible toilets will be located next to the viewing platform.

Customers with medical requirements
Please bring any medication that you would normally take with you and make the rest of your party aware of any medical conditions or allergies you have. If your medication needs to be refrigerated or stored contact creationday@wolverhampton.gov.uk in advance to discuss your requirements. All medication must be self-administered. Creation Day Festival accepts no responsibility for administering medicine brought to the event. If you need medical assistance alert an event steward.

Assistance dogs
Assistance dogs are welcome at Creation Day. There will be free water points around the site so be sure to bring a plastic bowl for your dog to drink from.

Sensory sensitivities
Some aspects of Creation Day may be overwhelming to those with sensory sensitivities. These include but are not limited to:
• Loud music
• Noisy attractions
• The use of pyrotechnics, smoke machines, strobe lighting and other stage effects
• Large crowds
• A variety of smells from food stalls

Please bring ear defenders with you if required as these will not be available at the event.

Contact us
For ticketing enquiries relating to accessibility please contact Ticketmaster or visit here for more information.

For all other enquiries please contact:
creationday@wolverhampton.gov.uk or phone 0800 998 4400.